Terms and Conditions for the Provision of Services by Viisa OÜ and the Processing of Personal Data
1. From a legal perspective, two parties are involved in the visa application process: the relevant state (consulate or embassy) and the applicant (a private individual). The involvement of Viisa OÜ in this process is indirect and limited. It includes: submitting the set of documents prepared by the client from the Viisa OÜ office to the embassy, consulate, or visa center of the relevant state, and collecting the passport upon return. Viisa OÜ cannot influence the outcome of the visa application, the duration or number of entries of the visa, nor can it issue or affix a visa independently.
2. By submitting documents to Viisa OÜ, the client agrees to the processing of personal data. The client is aware that any false information may lead to a refusal to issue a visa or the cancellation of an already issued visa, as well as other actions provided for by the legislation of the relevant state.
3. The client’s personal data may be transferred to companies whose services are necessary for the performance of contracts and the provision of services. Viisa OÜ has the right to transfer personal data to: partners, if personal data are required for document processing in the course of obtaining visas; embassies of the relevant countries; transport companies, if necessary for the delivery of documents; supervisory and investigative authorities in cases предусмотренных законом; courts; out-of-court dispute resolution bodies; debt collection companies; partners for the purpose of transmitting marketing information (except where the client has not given consent to receive newsletters and offers).
4. The client is informed of the possibility of receiving a phone call from the embassy/consulate (to a work or mobile number) to clarify additional information. The client is also informed of the possibility of a personal interview and the submission of additional documents at the request of the consulate. Viisa OÜ does not bear material liability if the client’s documents are refused for consideration after an interview at the embassy.
5. Based on the points above, Viisa OÜ does not assume legal or moral responsibility for any potential damage that the client may incur in connection with a reduction in the validity period of the visa or a refusal to issue a visa. The client is informed that visa processing times are determined by the embassy/consulate. Standard processing times communicated by Viisa OÜ staff are indicative only and may change for various reasons. Viisa OÜ does not undertake to compensate the client for material or moral damages in the event of a delay or refusal to issue a visa. Viisa OÜ is also not responsible if the client’s passport is damaged or lost due to the fault of officials of the relevant state (embassy/consulate) or if this occurred while the passport was in the possession of officials of any state (embassy/consulate).
6. Full payment for the services provided to the client is made upon submission of the visa application documents. By signing the application form and paying the invoice, the client agrees to the terms and conditions for the provision of services by Viisa OÜ.
7. Viisa OÜ is not responsible for registration in destination countries, as registration requirements may vary by region.
8. Viisa OÜ is not responsible for border crossing, even if a visa is present.